Analytics & Monitoring
See everything. Improve anything.
Conversation metrics, employee KPIs, AI-scored quality evaluations, campaign reports — every number you need to run a data-driven support operation.
Chat & channel metrics
Messages, contacts, response times, resolution rates — broken down by channel, tag, agent, or time range.
Employee monitoring
Per-agent KPIs: volume, response time, chats handled, quality score, AI-evaluation history — filterable by day/week/month.
AI quality scoring
DeepSeek evaluates conversations on response quality, politeness, issue resolution. Monthly aggregates per agent.
Campaign performance, end to end.
Sent, delivered, read, replied, clicked, converted — per campaign, per recipient segment, per template variant. Exportable to CSV.
app.easychatio.com/monitoring
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Metrics tracked
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Reports exported
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Uptime
Data-driven support, not guess-driven.
Book a demo — bring your current reports and we'll show what you're missing.